Icelandair Reviews

TRUST ME WHEN I SAY PAYING EXTRA MONEY TO FLY WITH A BETTER AIR LINE THAN ICELAND AIR IS WORTH IT!
I am flying with this airline with my family, i had called them explaining someone would like to rebook a different time because he got injured and needs a surgery NO WAY DID THEY EVEN HELP, CARE, OR SHOW ANY SIGNS OF UNDERSTANDING
I HAD NO INTENTION OF REBOOKING 1 OF THE 6 TICKETS BUT ACCIDENTS HAPPEN AND YOU DONT WANT $1000 TO GO TO WASTE GIVEN FREE TO THIS HORRIBLE AIRLINE
PLEASE PLEASE IF YOU ARE TRAVELING DO NOT TRAVEL WITH ICELAND AIR THEY ARE NOT A GOOD COMPANY NOT EVEN A DECENT COMPANY ITS HORRIFYING DEALING WITH PEOPLE THAT ARE NO HELP. I ASKED TO SPEAK TO SOMEONE WHO CAN HELP ME BUT HE SAYS NO MANGER IS WORKING?!?!?! HOW IS THAT POSSIBLE YOU MUST HAVE SOMEONE IN HIGH AUTHORITY THAT COSTUMERS CAN SPEAK TO WHEN IN NEED OF HELP
TAKE A LOOK AT THE REVIEWS OF THESE PEOPLE ITS A HORRIBLE COMPANY DONT FLY WITH THEM
IF 0 STARS WERE AN OPTION THATS WHAT THIS COMPANY IS!!!!!!!!!!!!!!!!

due tot covid19 my flight was canceled in 2020 and I was suppose to receive a voucher. April 2022 I wanted to book again and realised I didn't have a voucher. After contacting the servicedesk I received my voucher within a day. Due tot technical problems my flight in Denver was canceled and I got on a different plane with UA the next day. I applied for EU compensation wth Icelandair and received this within a week. There are plenty of company's who will do anything to delay paying EU compensation. So I was pleasantly surprised by this swift payment. And by the way, my suitcase got lost because of the change of airlines but it was delivered at my home adress after a few weeks. So it was a bumpy ride but Icelandair really showed how to provide customerservice.

Wow, what a nightmare! One person in our family was denied boarding at MSP because of some three-month passport rule. My kid's passport expires this Fall and we had there-back tickets that would have been used long before. The manager who apparently doesn't even work for them - just contracted - made a suggestion to leave our child at the airport and for the rest of us to go on! Upon about an hour long discussion, she told me not to worry, just call Icelandair tomorrow and get my tickets changed for another date. Yeah right! I called that evening and their call center closed at like 8 pm CDT. I called the next day, and was told I am out of luck, thank you for your donation basically. Again, I also bought return tickets for end of August and was told those are forfeited also. Altogether it's about 4K. Ok, I am a single parent with two children and this is a lot of money for anyone! I felt lied to by that supervisor at MSP who told me I'd be rebooked and her exact words "you won't have to fight with them". Well, it's been exactly the opposite. I keep calling, I am hung up on, I am put down, talked down to, and plain disrespected. What an awful call center! They make any budget airline or hotel chain look like luxury service. I have been flying over the Atlantic for the past 20+ years pretty regularly and this is the absolute worst. I was lied to and got fake promises, just to get rid of me. They don't sell out every flight, why not allow us to go on a different one if they have seats anyway?! I also was told, by the call center that I should have called them before the flight. Well, they closed 30 min after the plane departed and you have to wait on hold at least an hour to get thru. I was also hung up on that night when I tried. Altogether, what a joke. I thought higher of Iceland prior to this.

My mother flew with them almost 7 days ago and they have lost her luggage We call them,send them an e-mail,even went to the airport to talk to them almost every day since.Everytime we receive the same damn a nswer;"We don't know where the luggage is".Hoe is it possible?How?
They said in 24/48 hours we will have it but tomorrow is the 7th day and no sign of it.
The most idiotic people i had to deal with!!

Holy Crap - This is as bad as it gets. I may be out 3k in fares. Over the last three days I have not been able to reach the company in any way (chat/Email/Phone/website) to re-book my tickets (can't make trip due to a disruption to the flight schedule). Literally on hold for hours with multiple "hang-ups" from the Icelandair side.

I need to change my travel date online, but their home page is broken and is linking to a non-existent page. Spent 2 hours on their US-customer service hotline - all in vain, as no one is bothering to answer the phone!

Flights changed an hour before the flight! Unacceptable!

Icelandair lost my bag on my flight to BWI this past Saturday (25/6/22), I filed a report at the airport and keep calling customer service daily but up to now my bag has not been located. I have not received A SINGLE email/notification/call and every time I call, customer service gives me contradicting information saying they're in communication with the airport, saying they cannot reach out to the airport, mentioning flights to me WHICH DO NOT EVEN EXIST that my luggage could be on (it never was) to then saying there has never been any information in the system to confirm anything that has been said to me. One agent in particular refused to update my personal information (my address) and bag descriptors and raised her voice at me. I am on an important business trip which has been completely sabotaged by this and the lack of response from Icelandair representatives is something I have never experienced. I have contacted the airline on all channels now (airport rep, customer service, e-mail) and have received absolutely no assistance.

I flewfrom toronto to london on 23rd business class. The onboard service was ok but business class seat was terrible. At more than 3000 dollars return the bulk head seat i could hardly stretch my legs. Even very ordinary airlines in business class hv lie down seats . It was the most horrible experience. I m shocked and surprised. Ground service and check in was simply to say choatic. Mumtaz ahmed

This airline has gone down the drain. Crap service and usability from booking to deplaning.

After being robbed due to forced Covid-19 rebooking it was just a crap experience all the way.

Customer service available from 7 to 4:30 during summer travel high season. A city library has better opening hours.

Seat booking system failed. Payment for seats failed.

Used to love Iceland Air when commuting between Oslo and Toronto. Thank God that SAS is flying to Toronto now.

We had travel vouchers from COVID-19 flight cancelation. It was so difficult to use and book a flight with them online. Website didn't work and agent gave us false information. They then lost both our bags and put in almost no effort in searching. I had to call around to locate it and then they blamed us for having a connection that we booked through their website. Then finally they gave no flexibility in shifting flights after ruining our trip. AVOID THEM AT ALL COSTS!

The worst airline ever. The customer service is non-existent. The airline checked me in from Amsterdam with all documentation checked. In Reykjavik, the denied my boarding because they never saw NEXUS card as a valid ID to travel to US/Canada. In most airports the ground staffs are trying to help you out and the board services could give you a little headache. And you would expect the same in Iceland? No, you are so wrong. The passport control was actually very friendly and the airport staffs (or so call the security team without any uniform) behaved almost like Gestapos, ruthless. They actually try very hard to deny your boarding - they almost gave each other high-five when they actually denied my boarding.

Talked to Iceland Air desks and they tell me there nothing they can do -- there is nothing they can do! They checked me in from Amsterdam and left me stranded in the middle of nowhere and cancelled my ticket. They don't even give me a refund for the unused flight.

Had to book a new flight with United to come back to the US, with the same IDs. People might have complained about United -- I almost cried when I boarded a United flight and you know the nightmare with Iceland AIr is finally over.

Never again. Avoid this airline and this airport if you have a choice.

I had a great flights from Manchester to Boston via Iceland. They opened the check in desk in Manchester early and despite current issues with security in most airports at the moment we managed to take off slightly early and the same leaving Iceland. The planes were well kept, very clean and comfortable. I arrived into Boston half an hour early last night.

I ordered a Keto box meal which was very tasty and substantial. I noticed the sandwiches some people had ordered from the trolly looked delicious too. Free tea, coffees and soft drinks too.

Worst airline I've been on. Round trip from Iceland, both flights delayed, baggage lost on both ends, no food served on 6 hour flight, no customer service. AVOID

I have been waiting for 2 hours at the checking Icelandair counter. Boarding starts at 1:35 pm and now is 11:25 am and NO ONE is at the counter yet!!?? We still have to check in the luggage and than go through airport security. You can forget about the business lounge, by the time they start to finally work and for you to go through airport security you’ll have to run to catch the plane. Also the past two days I was trying to contact customer service to extend the layover to stay for a day or two in Reykjavik, but every time by the phone or the chat after 1 - 1.5 hour waiting time it just disconnects you. I would not recommend this airline, not even to my enemy. Also don’t bother paying 3x the price for business class, because on Icelandair this is like economy plus at any other normal airline.